Frequently Asked Questions

Shipping & Delivery

Will all my items arrive together?

Not necessarily. If you order multiple items, they may be shipped from different locations and could arrive in separate packages on different days. You will receive individual tracking numbers for each shipment so you can follow each one.

How long does delivery take?

Domestic orders within Australia typically arrive within 3–7 business days after dispatch. Orders are processed within 1–3 business days.

How will I know when my order has shipped?

You'll receive a confirmation email with tracking details as soon as your order is dispatched.

Orders

Can I change or cancel my order?

Please contact us as soon as possible if you need to make changes. Once an order has been dispatched, we may not be able to make amendments.

How do I track my order?

Tracking information will be sent to your email once your order ships. If you ordered multiple items, you may receive separate tracking numbers.

Returns & Refunds

What is your return policy?

Please refer to our Return & Refund Policy for full details.

Contact Us

Still have questions? Get in touch with us and we'll be happy to help.