Refund policy
Returns & Refunds Policy
At SWW | Sports World Wide, customer satisfaction is important to us. We hold our own stock in our Sydney warehouse and aim to resolve any issues as quickly as possible.
Change of Mind
We understand that sometimes you may change your mind. We accept change of mind returns within 7 days of you receiving your order, provided the item is unused, in its original condition and packaging, with all tags attached.
Please contact us before returning any item so we can advise the correct return process. Return postage for change of mind returns is at the customer's cost, and original shipping charges are non-refundable.
Faulty or Damaged Products
If your item arrives damaged, faulty or incorrect, please contact us as soon as possible after receiving your order.
Where possible, please include:
- Your order number
- A description of the issue
- Photos of the product and packaging
This allows us to resolve the issue promptly.
Refunds
Approved refunds will be processed using the original payment method.
Refund processing times may vary depending on your financial institution.
Return Shipping
If a return is approved due to a faulty or incorrect item, we will cover the return shipping costs.
For change of mind returns, return shipping costs are the responsibility of the customer.
Non-Returnable Items
For hygiene and safety reasons, some products may not be eligible for return unless they are faulty.
Your Rights Under Australian Consumer Law
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in this policy excludes, restricts or modifies any rights or remedies you have under the Australian Consumer Law.
Need Assistance?
If you have any questions regarding returns or refunds, please contact us:
We're here to help and will work with you to achieve a fair outcome.